What is ProfeeSend?
ProfeeSend - service for instant online transfers from the card of European Bank to the card of Ukrainian Bank. The service is based on Profee e-wallet by Sibilla Solutions and Money Touch platform by Ecommpay Group and implemented in cooperation with VISA and Mastercard.
When money hits recipient's account?
Money hits account almost immediately. In some rare cases, depending on recipient’s card-issuing bank, it can take a few minutes to hit the account.
How are my personal data and funds protected?
ProfeeSend service was implemented in cooperation of the leading payment processing companies: Visa, Mastercard, Ecommpay and Profee. Ecommpay is one of the leaders in the world payment processing market with more than 7 years of experience and offices in several countries. Profee- e-wallet designed by Sibilla Solutions Ltd licensed by the Central Bank of Cyprus.
The service is certified by PCI DSS Level 1 Service Provider standards which proves the security of card data processing in accordance with international standards, User personal data is collected, processed and stored is done according to the provisions of EU Regulation 2016/679 (General Data Protection Regulation, GDPR).
Why registration is required?
Registration is required to ensure security and validity of the transfer. It is required just once, no need to submit data again for all subsequent transfers.
According to the personal data protection law, our company is data processor. You can find detailed information how do we use personal data in “Rules for storing personal information”. Our procedures were designed to make ensure confidentiality of our clients and safety of their personal data.
Personal data and payment information are encrypted and stored on secure data servers. All information exchanged between Profee applications, servers and third parties is encrypted.
Registration allows not only using Profee Send but also gives access to dedicated account and additional possibilities of Profee services.
In which currency can I send money?
You can choose PLN for charge-off and HRN for top-up. The list of currencies will be updated according to the development of the service.
Can I send money at night or in the weekend?
You can send money anytime! Profee Send is available twenty-four-seven from mobile, tablet or PC with access to Internet.
Is transferred amount somehow limited?
You can transfer up to 250 EUR after registration.
If you want to send more, you will need to validate your personality and place of residence. Doing this will let you send up to 15 000 EUR yearly.
Proving the source of income will let you transfer up to 100 000 EUR yearly.
I still have some questions. Who can I apply to?
Our colleagues will always help you
Our working hours: 9.00 -18.00 (except weekends and public holidays). But we do our best to reply as soon as possible to the mails received in non-working hours.